Part Ⅲ Reading Comprehension ( 40 minutes )
Have you ever used email to apologize to a colleague? Delivered a 26 to a subordinate (下属) with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for 27 and productivity—and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that's best— 28 when the message to be delivered is bad or unwelcome news for the recipient? We've 29 business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for 30 using the alternative ways of delivering difficult messages.
First of all, choose how personal you want to be. A face-to-face communication is the most 31 . Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most 32 is email. Some of these may change order according to the 33 situation or your own preferences; for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you've got to deliver? “My 34 concern is: How can I soften or civilize this message?” says etiquette expert Dana Casperson. “So when I apologize, I usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally 35 .”
A) avoid I) reward
B) convenience J) silent
C) effectively
D) escape K) specific
E) intimate L) surveyed
F) particularly M) unfriendly
G) primary N) warning
H) prompt O) witnessed
答案解析：
26. 根据“Delivered a...to a subordinate (下属) with a voice-mail message?”可知，此处指用语音邮件给下属发送一个警告，所以选N(warning)。
27. 根据“The various communication options at our fingertips today can be good for...and productivity”可知，此处指各种通讯方式对便利性和生产率有好处，所以选B(convenience)。
28. 根据“when the message to be delivered is bad or unwelcome news for the recipient?”可知，此处指特别是当要传达的信息对接收者来说是不好的或不受欢迎的消息时，所以选F(particularly)。
29. 根据“We've...business communication consultants and etiquette (礼仪) experts”可知，此处指我们调查了商务沟通顾问和礼仪专家，所以选L(surveyed)。
30. 根据“to come up with the following guidelines for...using the alternative ways of delivering difficult messages.”可知，此处指提出了以下有效传达困难信息的替代方法的指导方针，所以选C(effectively)。
31. 根据“A face-to-face communication is the most...”可知，此处指面对面交流是最亲密的，所以选E(intimate)。
32. 根据“and the most...is email.”以及前文对交流方式的排序，可知此处指最不友好的是电子邮件，所以选M(unfriendly)。
33. 根据“Some of these may change order according to the...situation or your own preferences”可知，此处指其中一些可能会根据具体情况或你自己的喜好而改变顺序，所以选K(specific)。
34. 根据“My...concern is: How can I soften or civilize this message?”可知，此处指我最关心的是如何把这个信息说得委婉或文明些，所以选G(primary)。
35. 根据“Apologizing by email is something I now totally...”以及前文提到的面对面或电话沟通更合适，可知此处指我完全避免用电子邮件道歉，所以选A(avoid)。
湘公网安备43011202000971号